Frequently Asked Questions
Everything you need to know about your luxury sleepwear experience.
How should I care for my Gingerlilly silk and cotton pieces?
To maintain the longevity of your sleepwear, we recommend a gentle cold hand wash or a delicate machine cycle in a laundry bag using pH-neutral detergent. Always air dry in the shade and avoid tumble drying.
What is your return policy for online orders?
We offer a 14-day return window for all full-priced items, provided they are unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, knickers and certain intimates cannot be returned.
How do I determine the right size for me?
Each product page features a detailed size guide. Our collections generally follow standard Australian sizing, but if you are between sizes, we recommend sizing up for a more comfortable, relaxed fit while sleeping.
Do you offer international shipping?
Yes, Gingerlilly ships worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your location. Please be aware that international orders may be subject to local customs duties and taxes.
Can I purchase a gift box with my order?
Absolutely. We pride ourselves on our signature packaging. You can select the 'Gift Wrap' option at checkout to have your items beautifully presented in our bespoke Gingerlilly boxes, perfect for special occasions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services such as Afterpay and Klarna for your convenience.